Company Policy

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TERMS & CONDITIONS

SOTONYE products are hand-made in small batches using natural oils, butters and waxes for ingredients and without a doubt, no man-made chemicals or preservatives.  As such, they are subject to the environment that they are stored in.  Our products should be stored in a cool place and away from direct sunlight.  Slight variations of consistency and colour may result from the process and which is normal for hand-made products.

You’ll be please to know that we deliver worldwide.
Shipping charges will be added to your order at checkout.

Products will be packed for shipping in no longer than 48 hours after the approval of the order.

Delivery times from shipping are as follows:

  • UK: 2-3 working days
  • Europe: 4-7 working days
  • Rest of the World: 8-10 working days

Due to the nature of our products, returns are not accepted.
However, if you feel are not satisfied with your purchase, you are more than welcome to contact us and we will do our best to reconcile the issue.

PRIVACY NOTICE

This privacy notice sets out how SOTONYE uses and protects any information that you give to us when you use this website.
We are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that we not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

When someone visits www.sotonye.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Data you give us is information about you that you give us by filling in any forms on our website or by corresponding with us by phone, email or otherwise. It includes information you provide when you register on our website or subscribe to any of our services, and when you report a problem with any of our services. The information you give us may include your name, address, email address or phone number.

We use this information:

  • to provide you with the information, products and services that you request from us;
  • to notify you about important changes regarding any of our services;
  • where you consent, to inform you about promotional offers for marketing purposes

As part of the registration process to purchase an item or to subscribe to our Blog, we collect personal information and use it as mentioned in the section above. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletters/blogs. For more information, please see MailChimp’s Privacy Notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by email to info@sotonye.co.uk 

Like most websites, SOTONYE’s website use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse the website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website and to help you shop with us online.

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.

You can find more information about cookies at http://www.allaboutcookies.org/

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this privacy notice, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

You are entitled to access the personal information that we hold. Email your request to info@sotonye.co.uk

We keep our privacy notice under regular review and therefore you should check this page from time to time to ensure that you are happy with any changes.
This privacy notice was last updated on 30 April 2018.